Receptionist & EF Guest Service Agent 前台接待及行政楼层接待

Greets andregisters guests , providing prompt and courteous service .Check in / out ofguests . Resolves guest challenges throughout their stay in our hotel .upgrades guests as required . Promotes hotel services .
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。
SpecificJob Knowledge, Skill and Ability工作技能技巧要求：
1.  Considerableskill in the use of a calculator to perform moderately complex mathematicalcalculations without error .
    能运用计算器材准确无误的进行各种数据运算。
2.  Abilityto read, Listen and communicate effectively in English, both verbally and inwriting .
    能用英语有效的倾听和进行沟通。
3.  Abilityto access and accurately input information using a moderately complex computersystem .
    熟练操作酒店电脑系统。
 Required Qualifications必要的资历要求：
1.  Abilityto effectively deal with internal and external customers , some of whom willrequire high levels of patience , tact and diplomacy to defuse anger , collectaccurate information and resolve conflicts .
    擅长于处理宾客关系，能有效快速的应对处理各种问题。
2.  Interpersonalskills to provide overall guest satisfaction.
    以较强的人际交往能力提高客人满意度。
3.  Abilityto work under pressure and deal with stressful situations during busy periods.
    能在强压下胜任工作。
 PreferredQualifications更高的资历要求：
1.  1 or 2 years of related working experienceprefered.
   一至两年相关工作经验者优先。