宾客关系主任

·         Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
·         Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand(s)
在知名国际酒店内从事至少一年类似岗位的经验
·         PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
·         Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
·         Familiar with LCAH processes or other loyalty programs
熟悉雅高乐雅会或其他忠诚会员计划
Experienced in guest experience management, understands and      can use reporting RPS, etc.
熟悉宾客体验管理体系，并可熟练使用报表工具对宾客满意度进行分析
·         Strong organizational skills
优秀的组织能力
·         Analytical skills a must combined with creativity and initiative
结合了创造性和主动性的分析能力
·         Excellent interpersonal & communication skills
优秀的人际关系和沟通能力
·         A passion for perfection
追求完美
·         Service oriented with an eye for details
以服务为导向的敏锐洞察力
·         Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
·         Good presentation, influencing skills
优秀的表达、影响能力
·         Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化