私人管家Butler

为办理入住或退房的客人提供欢迎毛巾和茶水
 Serve welcome towel & drink to guest when guest c/I & c/o.
 管理欢迎饮品台所有备用.
Control Welcome Drink Table Set
为进入客房客人提供按电梯服务
Provide the elevator service for guest
为宾客提供大堂内的指引服务
Provide guidance service in lobby
负责保持工作区域的干净整洁,定时检查休息区卫生
Responsible to keep work areas neat and tidy.
必要时为客人提供大堂内拉行李服务
Provide luggage service in lobby when necessary.
以品牌标准及优雅的自带全面负责酒店贵宾接待工作，包括会员
In accordance with Brand Standards, to serve VIP(include members) with elegant appearance.
了解酒店产品知识，在客人有需要时确保得到正确的指引帮助
Familiar with the hotel production knowledge ensure guest get correct reply.
始终关注宾客体验指数，确保提供量身定制的服务以实现目标。
Always focus on guest experience and ensure to deliver bespoke service to achieve the targets.
确保在大堂对每一位客人的微笑和问候都是真诚和发自内心的
Ensure that smile and greeting are sincere to guest in the lobby.
执行与行李有关的工作程序，确保在工作中遵循工作程序。
Follow the procedures on luggage related matter and deputize. Ensure the smooth and orderly running of the operation.
了解酒店内的特别推广和活动，以便能了解客人的需求并做出反应
Familiar with the hotel promotion and marketing activities
在遇到难以回答的咨询时及时寻求当班同事或领导的帮助，让客人满意
Find colleague solve guest’ problem when you don’t know the answer.
坚持并履行所有明宇酒店管理公司服务标准
Maintain and enforce all MINYOUG hotel group service Standards.
着装合体经常换洗制服，完全遵循酒店仪容仪表标准
Wear proper and clean uniforms at all times. Comply with grooming standards.
 
资质要求Jobholder Requirements:
1. 热衷于酒店服务行业
    Keen the hotel service industry
2. 具备良好的亲和力，热心
    Have good affinity and enthusiasm
3. 做事认真勤快
    Serious and diligent