GRO宾客关系主任

FINAnciaL RETURNS财务回报
· Be familiar with all the special promotions and actively promoted, such as: seasonal package, frequent privilege, and IHG Loyalty programme.
熟知所有特别促销活动并积极推销，如：季节性套餐计划、常客优惠计划、各种打包促销以及洲际酒店集团忠实方案。
· Properly operate the equipments& facilities, take good care of property sector.
正确操作使用工作中的设施设备，爱护部门财产。
· Be familiar with the first aid and fire emergency procedures.
熟悉急救以及火灾和紧急事故步骤，安全理智地操作设备。
our people 员工团队
· Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests.
和同事之间，部门之间，领导之间，保持沟通，互相信任，合作共赢，给客人提供令人难忘的住宿体验。
Accept colleagues from different countries with different ideas and cooperate effectively.
接受不同文化、不同理念的国家和同事，并有效合作。
· Take an active part in department meeting, training; provide suggestion to enhance guest satisfaction.
积极参加部门会议、培训，提出有助于改善及提高客人入住满意度的建议。
Guest experience宾客体验
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于助人的态度迎接客人，并尽量了解和称呼客人的名字，给客人宾至如归的归属感。
· Collect guests’ profiles to acknowledge their favour on food, beverage etc.
收集客人的资料，尽可能多的掌握客人的信息，了解他们对食物、饮料的喜好；以及他们对房间的特殊要求。
· Anticipate guests’ needs and resolve in advance.
预测客人的需求并在其提出之前给予解决。
rESPONSIBLE BUSINESS 企业责任
· Introduce occupational health and hygiene responsibility consciousness of rules and regulations, ensure that all procedures are carried out in accordance with the safety guidelines.
引入职业健康和卫生责任规章制度意识，确保所有的程序都按照部门指导方针安全执行。
· Strengthen the sense of responsibility，abide by the professional health and life safety legislation.
加强责任意识，遵守职业健康和人生安全相关的立法、规章制度。