行李员|礼宾员

Financial returns 财务回报
Be familiar with all the special promotions and actively promoted, such as: seasonal package, frequent privilege, and IHG Loyalty programme.
熟知所有特别促销活动并积极推销，如：季节性套餐计划、常客优惠计划、各种打包促销以及洲际酒店集团忠实方案。
 
Properly operate the equipments& facilities, take good care of property sector.
正确操作使用工作中的设施设备，爱护部门财产。
 
Be familiar with the first aid and fire emergency procedures.
熟悉急救以及火灾和紧急事故步骤，安全理智地操作设备。
our people员工团队
Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests.
和同事之间，部门之间，领导之间，保持沟通，互相信任，合作共赢，给客人提供令人难忘的住宿体验
Accept colleagues from different countries with different ideas and cooperate effectively. 
接受不同文化、不同理念的国家和同事，并有效合作。
Take an active part in department meeting, training; provide suggestion to enhance guest satisfaction.
积极参加部门会议、培训，提出有助于改善及提高客人入住满意度的建议。
guest experience宾客体验
Check, tag, and store luggage or guest items delivered to the luggage storage room by bell and door attendants.
检查，标注和存储行李或由应接服务员和门僮送到行李储存间的客人物品。
 
Ensure all claim checks are matched with luggage tag on the item being retrieved.
确保所有收到的行李与行李牌相符。
 
Inform the Front Desk Manger or Manger on Duty and Security immediately of lost items.
及时将遗失物品通知前台经理或值班经理和保安部。
Deliver checked items to departing guests in the absence of a door or bell attendant.
在门僮或应接服务生缺席时将物品送给离店客人。
 
Maintain luggage and baggage storage room in a neat and orderly manner.
保持行李存储间整齐干净。
 
Promote team work and quality service through daily communications and coordination with other departments. 
通过与其它部门的每天沟通和協作促进团队合作和高质服务。
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
定期检查和清理酒店入口和周围区域的垃圾和废弃物。
 
Perform other duties as assigned.
执行其它分配给的工作。