Guest Service Agent前台接待

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前台的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· Be charming by being approachable, having confidence and showing respect.
亲切、充满自信、体现尊重来展现富有魅力的你。
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special
见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。