标帜餐厅资深副经理 Sr. Assistant Manager, The Kitchen Table

Responsible for managing daily operation in order to meet and exceedcustomer needs and business requirements; whilst ensuring adherence to servicestandards and operating procedures.
负责管理每天的日常运作，以满足并超越客户和业务需求，并同时检视服务标准和经营程序。
Manage dailyoperations and supervise delivery to ensure consistently delivery of qualitylifestyle experience to our guests.
管理日常作业，监督服务流程，提供客人一致性高品质的享受及WOW般的体验。
Participate in thedevelopment, implementation and continual review of policies, procedures,practices and standards.
参与制定、实施及审查政策、程序、做法及标准。
Maintain high visibility during meal service and occupancy in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
维持客户用餐期间高品质服务，并确保流程顺畅促进良好的公共关系，善用纠正措施和处理客诉并取得顾客满意度。
Inspect all areas to ensure the food quality and service are according to standards and to ensure the physical facilities and equipment are well kept and that all health and safety regulations are adhered to, by verifying temperatures, observing presentation, tasting products and checking preparation methods to determine quality.
检查所有区域以确保餐饮品质服务流程、以及厨房、餐厅及其用具皆均达水准规定及检查有无破损处，并以确认温度、检视食品摆饰、品尝食品的方式来确保品质已达到健康和安全标准。
Train, develop, coach and manage the performance of direct and indirect reporting associates to ensure the efficient running of the bar in order to maximize associate satisfaction, productivity, guest satisfaction and consequently profitability.
训练、培养、及指导直接与间接部署以确保部门运作效率、员工及客户的满意度、生产率以及高获利。
Forecast covers and revenues, while controlling payroll and other relevant costs, minimizing loss and misuse in order to achieve and exceed the budgeted profitability.
管控工资和其他相关费用同时估计来客数及收益，降低损失与滥用，以达并超越预估的盈利收入。