Front Desk Agent 前台接待

Provides personalized and efficient check-in and check-out service.
为客人提供个性化而又便捷的办理入住和退房服务
Ensure accuracy of guest billing.
确保账单准确无误
Adhere to all cashiering procedures.
遵循所有收银规程
All guest information must be keyed into Opera and PSB system.
所有客人的信息都要输入到Opera系统和公安系统
Communicate all changes in room assignment.
房间的分配上若有任何变动都要及时沟通
Takes ownership of guest feedback.
对于客人的意见反馈要认真对待
Assist Communications with switchboard duties of night shift.
夜班要协助总机值班工作
Assists with Reservations call after their office hours. Record and follow up any details.
协助预定部在其工作时间之外接听预定电话，记录并跟进细节
Assists all departments in obtaining appropriate information regarding groups, inventory and guest information.
协助其他部门获得涉及到团队信息，客房盘点及客人等信息
Keeps themselves informed of all details such as activities, promotions, site visits, VIPs arriving pertaining to the Resort.
要保证对酒店的相关信息如活动、促销、实地考察、VIP到达等保持实时更新