Communication Agent 总机接线员

Job Title: Communication Agent
职位名称：总机主管
Department:Front Office
部门：前厅部
Reports to:Director of Front Office
汇报对象：总机经理
Position Level: Supervisor
职位级别：主管
Position Overview
职位概况
Responsible for all incoming and outgoing telephone communication within Resort. Answer the telephone in a courteous manner, personalize every interaction to create everlasting memories for our guests
负责应答度假酒店的所有来电和呼出电话。应答时彬彬有礼，与客人交流时尽可能为其提供个性化服务，从而创造难忘的回忆。
The Role
岗位职责
Answer telephone within 3 rings, using correct telephone etiquette.
在来电三声之内接起电话，使用正确的电话礼仪
Keep alert to special events and functions.
对特殊的会议和活动要格外注意
Always be briefed and updated on important information of Resort.
知晓关于度假酒店的重要信息并实时更新
Fill in Action Log Sheet clearly and must do timely follow up when receiving guest request.
清楚地填写当班记录并且及时跟进客人提出的要求
Give guests and colleagues most up to date telephone information when asked.
为客人和同事提供及时更新的电话通讯簿
Review the F&B promotions report daily and be ready to make suggestions to the guest.
仔细回顾每日餐饮促销，从而能够为客人提供就餐建议
Knowledgeable of In-Room Dining menu, be able to proficiently take orders and make recommendations.
熟悉客房送餐的菜单，能够熟练地为客人点单并推荐菜品
Talent Profile
学历要求
College and above 大专及以上学历
Work Experience
工作经验
Approximately1 year experience or newly graduate from university约一年工作经验或者高校应届毕业生
Skills Set
技能要求
Good presentation and communication skills.
良好的展示及沟通技巧
Good organization skills.
良好的组织技巧
English Fluent in both writing and speaking.
流利的英语说、写能力
Familiar with Microsoft Office: Word, Excel, PowerPoint.
熟悉微软办公自动化软件，Word, Excel, PowerPoint
Basic Resort knowledge.
掌握基本酒店产品知识