前厅部经理

1. Ensure Front Officeoperates successfully and efficiently in accordance with MarriottInternational
brand standards.
确保前厅部能按照万豪国际的标准顺利并高效的运行。
2. Ensure that alldaily VIP rooms, special guest rooms, long stay guest rooms arrivals areblocked in advance and welcome amenities are appropriately ordered.
确保每日的贵宾、特殊客人、长住客的房间在客人到店前的房间锁定状态并保证礼品能适时适当的
配置。
3. Work closely withHousekeeping and Engineering Departments to ensure that rooms are blocked and maintenanceaccordingly.
与管家部及工程部保持紧密的联系以确保房间能得到及时的封闭及维护。
4. Ensure strict control of room keys for guestsand other departments.
确保对客用及其他部门所用客房钥匙的严格管理。
5. Ensure that allfloats are used appropriately in accordance to Policies & Procedures set bythe hotel and that personnel with access to floats comply with internationalPolicies & Procedures established by Finance.
确保整个前厅部资金运转能够按照本酒店及酒店财务部所制定的政策及程序实施。
6. Cooperate with theExecutive Housekeeper to ensure standard are met and any faults/ repair areaddressed.
与行政管家通力合作以确保酒店各种标准能够得到执行，错误能够得以改正。
7. Liaise with theReservations Department to ensure the proper market data, and eventuallymaximizes the average room prices.
与预定部相协调以确保得到正确的市场数据，最终使得平均房价最大化。
8. Ensure that thedaily GSM report is properly and clearly updated and all traces are properly flowedup in a timely basis.
确保每日当班宾客服务经理工作报告能得到清晰及准确的更新，确保各种事项的及时跟进。
9. Ensure that commercial management skills arefully developed to maximize room sales.
确保商业管理技能得到充分发挥以获得房间销售的最大化。
10. Make the decision and guides the management tosolve the overbooking problem.
在酒店出现超额预定时做出相应决策并指导管理层实施解决。