前台主管

MAJOR FUNCTION 主要职能:
1.Well versed on all Brand Standard requirements for Reception and related areas.
熟知前台及相关部门的集团标准。
2.Ensure that all associates are adhering to all hotel policies, standards, procedures and   regulations. Needs to be able to perform in all fronts of house functions.   
确保所有员工履行并服从部门和酒店的方针政策与程序，能够执行所有前台功能。
 3.Assist Front Office Manager and Guest Service Manager to ensure a smooth front of house operations.
协助前厅部经理和宾客服务经理确保前厅部的正常运作。
4.Making sure all procedures and trainings are carried out within the Company’s policies and SOP. Secure residents’ safety and privacy.
确保所有的程序和培训是在公司政策之内实施进行。确保客人的安全和隐私。
 5.Be able to accommodate all requests and needs prior, during and after residents’ stay.
满足客人入住前, 在店期间及离店后的需求。