宾客关系主任Guest Relation Officer

• Plan and co-ordinate the provision of friendly, efficient services to guests
• 进行相关计划和协调工作，以确保向客人提供友好和高效的服务
• Schedule activities for guests
• 安排客人的活动日程
• Plan and co-ordinate all promotional activities targeting clients
• 计划和协调所有针对客户的促销活动
• Trace relevant statistics about clientele
• 对客户的相关统计数字进行跟踪
• Co-ordinate and supervise all activities for guests
• 协调和监督对客人开展的所有活动
• Assist with check-ins/check-outs of clients
• 协助客人办理入住和退房手续
• Greet Guests upon arrival
• 在客人抵店时进行迎接
• Room Guests
• 为客人安排客房
• Cover guest relations desk
• 负责客户关系台的工作
• Assist guests with airline bookings and reconfirmation’s
• 协助客人进行航班预订和确认
• Assist all departments in being receptive to the needs of guests
• 协助所有部门满足客人的各种需求
• Attend recreation activities when necessary
• 如有必要，可参加一些相关招待活动
• Assist in any other duties when required by the Guest Relations Manager
• 按照客户经理的要求对其它任务进行协助
• Assist with translations (information; guest directory; menus etc) as required
• 按要求协助翻译（信息、客户名单、菜单等）
• Provide feedback from Guests to Front Office Manager for action
• 将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动