前台主管Front Office Supervisor

Primary Responsibilities主要职责
·Prepares duty rosters for the Resort Hosts.  Ensure the Reception and Switchboard are properly manned at all time.
·Able to perform all duties as highlighted in the Job Descriptions and Job Specifications of the Resort Hosts and Telephone Operators.
·Co-ordinate group movements, preparations and maintaining correct billings.
·Constant monitoring of the mise-en-place (forms, stationeries etc.), service procedures, standards of cleanliness and hygiene, repair and maintenance, and employee grooming.
·To carry out administrative requirements as directed.
·To maintain safe and hygiene work places.
·Must be visible in the lobby during busy periods (check-in/out, high occupancy).
·Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
·Act as a link between Management and line staff in order to ensure efective communication.
·Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
·Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
·Continuously seeking for initiatives to improve operational procedures and service standards.
·To maintain all records for the purpose of legal and governmental purposes.
·安排员工上班班次，以确保前台和总机任何时候都有员工为客人服务。
·能够让前台接待和总机话务员履行自己的职责。
·对账调账确保账单的正确。
·工作布置到位（表格，文具等），做好服务程序，清洁卫生，维修保养和员工的培养。
·落实行政要求指示。
·维护工作场所的安全和卫生。
·在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
·处理客人投诉，并采取补救措施，以避免重复投诉。
·做好管理层与前线员工之间的联系，以确保有效的沟通。
·以科学的方法教授与劝勉下属员工的发展。
·协助甄选，对员工进行培训和评估。
·不断寻找方法，改善运作程序和服务标准。
·保证各种记录符合法律及政府的规定。
Knowledge and Experience知识和经验
·More than 2 years experience in the FD
·Good mandarin and English language skills 
·Good communication skills 
·Good knowledge of Front Office, OPERA Reservation Systems and Microsoft Office are essential
·Ability to cope with pressure 
·Able to lead, motivate, develop and train the team
·2年以上前台岗位工作经验
·良好的中英文语言技能
·良好的沟通能力
·前厅系统和软件使用等方面实践知识丰富
·抗压力强
·有能力领导，激励，培训部门员工