客房部协调员 Housekeeping Coordinator

Duties and Responsibilities工作职责
· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
· 确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。
· Receives, records, and distributes various reports
· 接收 、记录并分发各种报告
· Receives, records, and transmits guest requests accurately
· 准确接听 、记录并传达客人的请求
· Responsible for entering accurate room status into computer daily and investigate discrepancies
· 负责每天将客房情况准确的输入电脑并调查各种异常情况
· Maintains and update administrative data
· 保持和更新管理数据
· Maintains working area and equipment in a proper state of cleanliness and repair
· 确保工作区域和设备得到良好的清洁和修缮
· Report guest complaints to Executive Housekeeper or delegate immediately
· 及时向行政管家或其代理人汇报客人的投诉情况
· Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
· 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准
· Attends meetings and training sessions as required
· 按要求参加会议和培训活动
· Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
· 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
· Adheres to Housekeeping standards and procedures and enforces same
· 遵守并执行客房部的各项标准和工作程序
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Able to speak, read and write English
· 具有说，读和写英语的能力。
· Proficient in the use of Microsoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
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Qualifications –
学历
· High School or equivalent
· 高中或相当学历
Experience –
经验
· 1 year housekeeping / administrative experience, or an equivalent combination of education and experience.
· 拥有1年客房或行政助理工作经验，或与此相当的教育和相关工作经验结合的背景