预订员 Reservations Sales Agent

Duties and Responsibilities工作职责
· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
· Promote the Hotel’s (and ICHG generally) products and services
推销酒店（以及整个洲际酒店集团）的产品和服务
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
· Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
· Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
· Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
· Accept wait list reservations
接受等候单上的客人预订
· Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
· Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
· Record special billing arrangements for groups and conventions
对团组或会议的特别账单安排进行记录
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系要求信用审批的预订事宜
· Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，酬宾，促销活动的信息
· Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
· Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理人和商业机构的报告等）
· Prepare reservation sales reports
准备预订销售报告
QUALIFICATIONS AND REQUIREMENTS任职要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Problem solving and organizational abilities.
具有解决问题和组织能力
· Proficient in the use of computer
精通计算机操作
· Able to read and write English
能够读写英语