宾客服务员-礼宾部 Guest Service Officer-Concierge

确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptionalguest service at all times.
适时的为其他部门员工提供同样优质的服务。
Provides excellentservice to internal customers as appropriate.
熟悉掌握酒店的产品知识、服务及酒店政策。
Be familiar with thehotel’s products and services and policies.
与客人和同事保持基于良好工作关系的接触。
Maintains positiveguest and colleague interactions with good working relationships.
确保客人信息的历史记录得到精确的维护。
Ensures that guesthistory records are accurately maintained.
确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that allcompany minimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate.
负责整理顾客意见调查结果，确保所有改进措施的贯彻执行。
Responds to theresults of the Consumer Audit and ensures that the relevant changes areimplemented.
确保全部的顾客留言、信件、传真和包裹正确迅速地分类及分发。
Ensures all guests'messages, mail, faxes and parcels are handled and distributed promptly.
确保所有顾客需求和要求得到及时关注并以正确的方式处理，按照客人要求提供取送服务。
Ensures that allguest requests and requirements are attended to promptly and handled in thecorrect manner. Runs errand for guest as and when required.
确保将所有客人意见转达给礼宾副理，以便继续跟进。
Ensures guestcomments are channeled to Assistant Manager Concierge for follow up.
始终确保迅速、准确和高效的电话和留言服务。
Ensures speedy, accurateand efficient telephone and message service at all times.
确保店内店外特殊会议和促销活动信息的准确。
Ensures accurateinformation of special events and promotions inside and outside of the hotel.
负责为客人提供打包服务。
Handles parcelwrapping for guests.
以支持和灵活的态度与其他礼宾部同事密切合作，关注酒店的整体成功和客人的满意度。
Works closely withother Concierge personnel in a supportive and flexible manner, focusing on theoverall success of the hotel and the satisfaction of hotel guests.
确保熟知徐州酒店、餐厅及旅游信息。
Ensures accurateknowledge of hotels, restaurants and the tourism in Xuzhou.