前台接待 Host

确保客人得到快速、高效、准确的入住登记和结帐离店服务。
Ensures that guestsreceive a speedy and efficient check in/ out.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
Ensures that thecashiering procedures are strictly adhered to, that all floats are usedappropriately in accordance to Policies & Procedures set by Finance.
确保提供给客人的帐单正确，并正确收款。
Ensures that theguests’ bill are presented and collected accordingly.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
Ensures a salesattitude is adopted at all times and maintains an awareness of all salesopportunities within the Hotel.
根据部门运营手册的标准处理所有抵、离店记录。
Handles all arrivaland departure records according to the Standards set in the DepartmentalOperations Manual.
遵守预先设立的可用房安排及房价控制。
Adheres to pre-setavailability and rate controls.
确保维持高水平的对客服务。
Ensures a high levelof customer service is consistently maintained.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。
Ensures the FrontOffice Manager or Duty Manager is kept fully aware of any relevant feedbackfrom wither customers or other departments.