Guest Service Agent-SPA/Fitness Centre 宾客服务员-水疗及健身中心

  • 广州
  • 经验不限
  • 学历不限
  • 提供食宿
  • 岗位晋升
  • 技能培训
  • 职业规划
  • 五险一金
  • 带薪年假
  • 包吃包住
  • 年终奖金
  • 节日礼物
  • 员工生日礼物
Duties and Responsibilities 工作职责
· Enhances guest recognition at all times by addressing guests by name and interacting with them on a professional level.
· 任何时候都要以客人的名字称呼客人, 用专业的水平和客人交流。
· Accepts and accurately record all guest bookings for Spa services in accordance with departmental procedures.
· 按照本部门的程序,接受和准确的为客人预定。
· Always visible to guests by being present at the reception desk.
· 当客人出现在前台时要在第一时间内察觉, 并给予专业服务。
· Be fully conversant with Intercontinental Spa & Health Club services and facilities in order to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products
· 对于洲际水疗及健身中心的各种服务项目和设备设施要熟记于心,便于随时对服务和产品进行升级销售。
· Co-ordinate the maintenance of all Spa & Health Club facilities and equipment
· 协调水疗及健身中心设施和设备的所有保养工作。
· Coordinate the delivery of all Spa & Health Club guest services
· 协调所有对客水疗及健身服务。
· Responsible for the safety of all guest services
· 负责所有对客服务的安全 。
· Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures
· 确保所有的出纳运作都与酒店财务部的操作程序保持一致。
· Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction
· 承担责任,在处理一些低级客人的无理要求时要表现出果断的判断力,以提高客人的满意度。
· Assist with the development of new products and services
· 协助新产品和服务的开发工作。
· Attends briefings, meetings and training activities as requested.
· 按照要求参加各种会议及培训活动。
· Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)
· 遵守酒店和企业指导方针(如标识指导方针安全指导方针等)。
· Performs any other reasonable tasks as directed by the management
· 按照要求执行其他管理层的合理工作任务
· Maintain Health Club facilities according to set standards of order and cleanliness
· 按照既定次序和清洁标准来维护健身俱乐部设施。
· Report repairs and maintenance problems to supervisor
· 向主管汇报维修和保养问题。
· Ensure guests amenities, towels, linen and other guests needs have ample supply
· 确保充分供应客人的用品、毛巾、布草等。
· Follow hotel procedures in relation to pool towel issue and retrieval
· 遵守酒店关于泳池毛巾的发放和回收的工作程序。
· Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service
· 与关联部门,如洗衣房、客房部和工程部进行沟通,以向客人提供上乘服务。
· Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
· 为客人、会员和已登记的儿童开展活动与服务,对其做相关说明并提醒其注意安全。
· Abide by rules and regulations and policies and procedures of hotel
· 遵守酒店的各项规章制度、政策和工作程序。
· Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained
· 对游泳池进行定期视察,以确保其达到清洁标准。
· Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure
· 就游泳池、Spa和体育馆的使用向客人和来访者正确收费,并按照工作程序将费用计入房间帐单。
· Participate actively in employee activities
· 积极参加员工活动。
· Adhere to specified hygiene and personal appearance standards
· 遵守规定的卫生和个人仪容标准。
· Participate in activities concerning protection of environment
· 参加与环保相关的活动 。
· Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
· 确保只允许符合资格的人员使用相关设施,如住店客人、会员和交付入场费的客人。


  • 年龄要求:18-28岁
  • 语言要求:英语-良好,中国普通话-熟练,粤语-良好
  • 计算机能力:良好