Room Service Captain 送餐领班

· Supervise the service anddelivery of menu items in assigned restaurant ensuring a high level of qualityand consistency.
· 监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。
· Adhere to local regulationsconcerning health, safety, or other compliance requirements, as well as brandstandards and local policies and procedures.
· 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
· In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known
· 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup
· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。
· Supervise cash handling andbanking procedures
· 监督现金的处理和存放程序。
· Prepare daily banking and cashflow reports
· 编制每日存款和流动资金报告。
· Establish and instructstaff in cash security procedures
· 制定并指导员工执行现金安全制度。
· Deal with irregular payments
· 处理异常的付款情况。
· Supervise the maintenance ofservice equipment
· 监督服务设备的维护保养。
· Monitor standards of guestfacilities and services
· 监督客用设施和服务的标准。
· Control stock and monitor securityprocedures
· 控制存货和监督保安成序。
· Assist with menu and wine listcreation
· 协助菜单和酒水单的设计工作。
· Supervise functions
· 监督各项职能。
· Supervise outlet service
· 监督餐厅的服务。
· Works with Superior on manpowerplanning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in thepreparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。