Spa Reception Agent & Membership consultant 水疗中心接待兼会籍顾问

Primary Responsibilities 主要职责：
Be responsible for the daily operation of the spa ensuring all productivity and expense controls are followed, as well as ensuring that all revenue opportunities will be capitalized upon. The Spa reception agent and membership consultant is responsible for the establishment and execution of clear short term and longterm goals as set by the Wellness Director. Including the daily leadership of the spa, fitness &recreationteam, membership business and strategic directions of the business including the marketing and social activities to promote the spa and wellness facilities.
The Spa reception agent and membership consultant must have a good grasp of designing and performing all spa therapies and is required to act as a Spa Ambassador by possessing a thorough knowledge ofall Spa services, merchandise, facilities and operations.
Consistently offer professional, friendly and engaging service.
Tour prospective spa Guests.
Identify new business and marketing opportunities.
Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
Promote all hotel and spa packages and promotions.
Administration and implementation of staff training in all aspects of the spa’s operations i.e. business telephone usage, guest relations, spa services (massage, body scrubs, facials etc.), retail sales etc.
Comply with hotel security, fire regulations and all health and safety legislation.
负责水疗业务的日常运作，确保所有的运转和费用控制都得到遵守，同时确保所有的收益机会，水疗接待兼会籍顾问负责制定和执行由康体总监制定的明确的短期和长期目标。包括水疗中心日常领导、健身和康乐团队、会员卡销售业务和战略方向，包括推广水疗和健康设施营销和社交活动。
水疗接待兼会籍顾问必须具备优秀的理疗法设计感并给与执行，及时刻扮演好索菲特酒店水疗的形象大使角色，并全面掌握水疗服务，产品，设施和运营模式等的专业知识。
始终如一地提供专业、友好和周到的服务。
带领潜在的水疗顾客参观水疗。
发掘新的生意和市场信息。
通过电话或当面给所有潜在客户提供专业的信息。
积极对酒店和水疗包价和促销活动进行促销。
合理安排并完成所有员工在运作上的全方位培训工作，例如电话礼仪，顾客关系，零售销售，水疗服务（身体去角质、按摩、面部护理等等）。
遵守酒店安全、消防法规和所有健康与安全制度。
Knowledge and Experience 知识和经验：
Good oral and written communication skills.
Hotel Restaurant Management graduate.
Associate degree or above.
Experienced in all aspects of Spa and recreation service.
Min3-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain.
良好的口头及书面沟通能力。
酒店管理专业毕业。
全日制大专（含）以上学历。
水疗和康体服务的各方面丰富经验。
至少3年酒店相关运做经验，最好具有国际连锁酒店工作经验。