ADD Restaurant Supervisor /Captain 西餐厅主管/领班

Primary Responsibilities 主要职责：
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
· Establish and instruct talent in cash security procedures.
· Supervise the maintenance of service equipment.
· Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
· Take action to address these needs in order to exceed their expectations.
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
· Maintain current Hotel information to be able to provide information to guests.
· Deals diplomatically and skillfully during guest interactions.
· Supervise outlet service.
· 全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
· 建立和指导人才正确处理现金程序。
· 监管和维护服务设备。
· 与所有的酒店客人建立并保持积极的关系。
· 努力去预知客人需求以便满足并超出他们的需求。
· 保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
· 了解最新的酒店知识以提供给客人最新信息。
· 有礼貌，有技巧与客户进行接触。
· 监督和管理部门服务标准。
Knowledge and Experience 知识和经验：
· Good oral and written communication skills.
· Experienced in all aspects of restaurants service.
· Hotel Restaurant Management graduate.
· Minimum 1 - 2 years Hotel experience with at least 1 year in a International operation environment.
· 良好的口头及书面沟通能力。
· 丰富的餐饮服务经验。
· 酒店管理专业毕业。
· 至少1-2年酒店工作经验，至少一年国际品牌酒店工作经验。