Housekeeping Clerk 客房中心文员

Primary Responsibilities 主要职责
·Participate in the regular meeting of the department, timely convey the superior's instructions, implement the work arrangement and work instructions of the department
·Check the safety and fire protection facilities of the office and guest room center, the reasonable placement and cleaning of articles, and do a good job of fire safety
·Review the items and quantities of guest service supplies
Regularly fill in and report to the department beverage sales, project repair project feedback information, daily room volume information and ·other statistical data
Complete the monthly inventory of the guest room center
·According to the unified arrangement of the department, make contact with the laundry room for periodical replacement or cleaning of bedspreads, curtains, thin mattresses, blankets and other supplies
·参加部门例会，及时传达上级指令，落实部门的工作安排和工作指令。
·检查办公室与客房中心的安全防火设施，物品的合理放置及清洁卫生状况，做好消防安全工作。
·审核对客服务用品的项目和数量。
·定期向部门填报酒水销售、工程报修项目反馈信息、每日出房量信息等统计资料。
·完成客房中心每月盘点工作。
·根据部门的统一安排，与洗衣房做好床罩、窗帘、薄床垫、毛毯等用品的周期性更换或清洁的联络工作。
Knowledge and Experience 知识和经验
·College degree or equivalent
·At least one year working experience in room center, familiar with room service procedures and standards
·Good written and verbal skills, proficient in using computer, able to solve problems raised by guests
·大专毕业学历或同等以上文化程度。
·有一年以上客房中心工作经验，熟悉客房服务流程、标准。
·有良好的文字及语言表达能力，熟练使用电脑，能解决宾客提出的问题。