Front Desk Traine 前台实习生

Primary Responsibilities 主要职责
·The Receptionist is primarily responsible for ensuring hotel provides the highest level of guest service to all guests.
·The Receptionist will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay.
·Honesty is a work basis, ensure implement on work with honesty all times.
·Maintains information security standards compliance of Front Office at 100%.
·Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
·Ensures high standards of personal presentation & grooming.
·前台接待主要负责确保为所有客人提供最高级别的宾客服务。
·前台接待将接待入住的客人、为离店的客人结账并在客人居住期间为客人提供帮助。
·以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·确保所有信息安全标准都被百分之百的执行。
·预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
·始终维持高标准的个人形象和仪容仪表。
Knowledge and Experience知识和经验
·PMS and Office software knowledge
·Excellent oral and written skills in Mandarin and English
·优秀的中英文听说读写能力
·熟悉并掌握Opera酒店管理系统和各类办公软件