欢迎大使经理 Welcomer Manager

 工作目标 Job Objective
 
直接向前厅部经理汇报工作，在当班期间，值班经理要协助酒店高级管理层负责整个酒店的运作。值班经理要始终起到表率作用－－不能有错误的言行举止。值班经理必须有选择和礼貌的对待员工。
 Reporting directly to the Front Office Manager, the Welcomer Manager is responsible for assisting Senior Management in the overall day-to-day operations of Pullman Shanghai South whilst on duty. At all times the Welcomer Manager is expected to lead by example - their behavior, speech and appearance must be without fault. Their treatment of staff must be courteous and discretionary. Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff. Welcomer Manager will be available at the Hotel 24 hours a day.
 
 
主要职责 Main Responsibility
 
值班经理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。要保持最高的服务水准和赢得客人最大的满意。值班经理对增强员工的团队意识和工作积极性负有责任。并要公正地对待任何一名员工的违纪行为。值班经理要成为管理层的助手。当酒店非常忙的时候，值班经理要进行协助工作。需要强调的是值班经理必须有酒店的整体意识，不能妨碍其它部门的有效运转。
The Welcomer Manager is responsible and accountable, under the direction of the Front Office Manager, for the efficient overall day-to-day operations of hotel whilst on duty.  They are to maintain the highest standard of guest service and satisfaction.The Welcomer manager responsible for engendering team spirit and motivation in all staff,they must also be fair and just in any staff disciplinary action required.  The Welcomer Manager is also expected to be a "hands-on" Manager. By this, we expect that they be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy.  It must be emphasized that this "hands-on" assistance must be approached with the "hotel as a whole" in mind, and must not be detrimental to the efficient operations of other areas.
 
作为酒店高级管理层的代表，值班经理要负责处理客人的问题和投诉。在处理这些情况的时候，值班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。
As a representative of Senior Management, the Welcomer Manager will be called upon to deal with guest problems and/or complaints.  In dealing with these situations, the Welcomer Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
 
值班经理要负责贵宾的迎接和引领工作。要确保重要客人抵达酒店时感觉舒适并受到了热情的欢迎。
The Welcomer Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to Pullman Shanghai South.
 
根据年度指标向客人推荐雅高集团忠诚计划方案
To promote the Accor loyalty program to the guest according to the yearly target.
 
根据月度指标向客人推荐雅高客户满意度调查系统
To promote the Accor customer survey program to the guest according to the monthly target
 
 
 
岗位要求 Specific Requirements
 
学历要求：  大专以上学历，服务专业或旅游管理专业；
EDUCATION:  College education, major in Hospitality or Tourism management or other related majors.
 
资历要求：  有前厅工作经验或从事前台3年以上的工作经验；
Experiences:  Front Office experiences or 3 years and above Front Desk experiences.
 
工作技能：   大学英语，擅长Opera 或 Fidelio 的操作，应用Microsoft Office 软件；
SKILLS:  College English level, familiar with Opera or Fidelio system, be good at Microsoft
 
个人素质：   积极敬业，工作认真细致；
QUALITY:  Enthusiasm in work, carefulness
 
个人能力：   具备较强的沟通，协调能力及团队合作精神。
ABILITY:  Good communication and coordination ability, and good team spirit.