礼宾部主管Concierge Supervisor

· Manages all operational tasks as well as their respective delegation and follow-up.
管理礼宾部所有运营任务以及与之相关的委派与跟进。
· Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
积极参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
· Manage and training Concierge team to ensure engaged, efficient service provided to guests in every interaction.
管理并培训礼宾部团队以确保每一次互动中都为客人提供亲切、有效的服务。
· Personal involvement in the arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾的入住、房间介绍以及离店中。
· Serve as a general guest information source. Be familiar with all guest services, daily events and functions within the hotel and to ensure that all Concierge colleagues are also adequately furnished with such information.
成为客人获取信息的来源。熟悉酒店内所有对客服务项目和活动信息，并确保所有礼宾部的同事都能提供这样的信息。
· Knowledgeable about all events and information of the immediate and surrounding area, while maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息，并建立实时更新的信息资料库。
· Ensure the efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
确保酒店内所有信件、传真和包裹都能被有效并及时的处理和交付。
· Presence in the lobby and main entrance area at critical guest flow time.
客流高峰期间在大堂及正门区域督导礼宾部运营。
· Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
进行每日巡检以确保LQA在对客服务中被遵守和执行。
· Manage transportation arrangement; responsible for petrol consumption, mileage counting, validation of licenses, certifications and insurances; ensures transportation team adheres to all traffic rules and regulations; arrange the maintenance of limousine according to schedule; and conduct audits monthly to ensure consistent service standards met at all times.
安排车队运营，负责对油品消耗、里程统计、证照保险期限的管控，确保车队严格遵守相关法律法规，提前安排车辆维保，并进行月度检查以确保服务标准始终被执行。
· Maintain consistent and effective flow of communication within department and between shifts among fellow managers and colleagues.
确保在部门内不同班次之间保持持续和有效的沟通。
· Ensures that all Front Office Policies and Procedures are adhered.
确保部门各项政策与程序都被严格执行。
· Actively participate in training and continuing education of Front Office team.
积极参与对前厅部同事的培训。
· Responsible for the maintenance of all Concierge equipment.
对所有礼宾部运营品的维护保养负责。
· Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解安全及紧急程序。
· Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
· Maintains information security standards compliance of Concierge at 100%.
确保所有信息安全标准都被百分之百的执行。
· Maintains ‘Safe Food & Hygiene Standards’ are implemented within Concierge at 100%.
确保《食品安全与卫生标准》被百分之百的执行。
· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
· Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。