Floor Manager 楼层经理

1.Control and schedule all Housekeeping personnel duty roster including vacation planning. Inspect
all Public Areas daily noting areas where attention is requires. Arrange the floor staff every
morning according to the actual occupancy. patrol all Housekeeping areas and make sure
everything is clean and tidy
控制和安排所有客房部的人事安排包括休假安排，检查所有需要被关注的公共区域每天早上根据客房率安排员工
巡视所有客房区域并且保证一切干净整洁
2.Make corrective actin on employees on the job conduct
为雇员作正确的工作指示
3.Make sure all the staff follows the SOP
确保所有的员工遵守标准工作流程
4.Coordinate with the front desk, the blocking of guestrooms for special or general cleaning
purpose and ensure rooms are returned to operation.
客房大清洁或特殊清洁时，和前台协调封房，并且保证恢复后房间能重新投入营业
5.Coordinate with the engineering department of all the emergency/late-cover orders that
are not finished.
所有紧急事件和未完成的指示要和工程部协调
6.Look into the training programs as far as weekly and monthly training plans and review with
all assist housekeepers before implementation, with the approval of the Executive Housekeeper.
就每周和每月的培训计划调查培训项目并且在行政管家的批准下，在实施之前和所有的服务员一起回顾
7.Check all the staff attendance (for payroll control) and house occupancy to see whether
manpower for each section is adequate or not.
检查客房率和员工到岗情况来看每个方面的人力是否充足
8.Check at least ten guestrooms per day.
每天至少查房10间
9.Check all VIP rooms including in-house and arrivals to ensure proper accommodations.
检查所有的VIP房间包括已入住和将抵店的，用来确保合理的配置
10.Evaluate all the Housekeeping staff’s performance.
评价所有客房员工的表现
11.Make random check in all floor linen rooms to see if they are up to required standards.
随机检查楼层布草间看是否达到标准
12.Report to Executive Housekeeper any disciplinary action required.
报告给行政管家任何的纪律处分
13.Handle all staff request and all personnel matter i.e. change of day-off etc.
处理所有员工的请求和个人事宜。比如调休等
14.Make random check in all floor storerooms to see they are at par level.
随机检查所有楼层的储藏室看他们是否在同一水平
15.Interview new staff during the absence of Executive Housekeeper.
当行政管家不在时面试新进员工
16.Perform supervisor’s duties when needed.
需要时扮演监督者的角色
17.To be in the hotel in the case of emergency.
紧急事件发生时留守酒店
18.Perform other duties as assigned by Executive Housekeeper.
负责行政管家分配的其他任务职责