大堂吧领班（主管级) Team Leader - The Lounge

职位描述
1.确保遵循品牌承诺并始终提供优异的对客服务。
2.确保大堂吧员工提供热情、高品质的服务以满足客人需求。
3.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
4.协助与厨房针对每日营运和质量控制密切沟通。
5.运营时确保向客人提供充分高效的服务。
6.掌握一定的酒水知识，并能够调制鸡尾酒。
Job Description
1.Ensures the delivery of brand promise and provides exceptional guest service at all times.
2.One should ensure our associates (service) are always reachable while it is needed by customers and show passion to provide our authentic service.
3.Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
4.Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.
5.One should ensure to 100% focus on customers during operation and provide authentic / sufficient service.
6.Knowledge of drinks and ability to make cocktails.