Guest Relations Officer 宾客关系专员

具有俄语的沟通能力者优先考虑Fulfilling the expressed and unexpressed wishes and needs of all guests, from pre-arrival to post-departure phases. Get connection with guest at pre-arrival phase, welcome upon arrival, efficient checking in, look after our guests during stay, checkout and fond farewell upon departure.满足客人表达及未表达的需求, 从客人未到店开始与客人建立联系，欢迎客人抵达，提供高效的入住办理，住店期间为客人提供个性化的服务，退房及道别。Strictly follow hotel established requirements and standard operational processes. Provide butler service for all suite guests. 工作中严格遵守酒店政策及工作相关的标准营运流程。为所有的套房客人提供管家服务。This position needs take night shift.该岗位有夜班。