中餐厅主管 CR Supervisor

1. 具备有关中餐厅的食品/酒水/服务方面的所有知识。
To have complete knowledge on the food / beverage / service available in Chinese restaurant.
2. 确保向员工说明集团总部和餐厅的各项标准及规定，并保证这些标准和规定的正确实施。
Ensure that the hotel policies are explained to staff, and are correctly applied.
3. 监督并确保中餐厅的顺利运营
Monitor and ensure smooth operations of the restaurant appointed.
4. 始终如一地保持指定餐厅的食品/酒水/服务/清洁度。
Maintain consistency in quality of food / beverage / service / cleanliness of restaurant.
5. 在运营中不断地收集客人的反馈意见，以确保令客人满意。
Obtain customer feedback during operations to ensure satisfaction.
6. 处理客人的细小投诉，并向经理或助理经理汇报，以便采取正确行动。
Handles minor complaints and reports them to the Manager or Assistant Manager.
7 运营之前检查摆台，布置情况。
Checks set-up/mise-en-place prior to start of operations.
8 为客人提供服务之前或之后，检查本部门的清洁工作。
Checks cleanliness of sections prior to and after service.
9 确保本部门员工与其他部门员工之间的合作和交流。
10 确保正确操作所有的材料、设备和机器定期清洗，以延长使用寿命。
Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
11 注重食品、酒水、纸张、电、水等方面的节约（可以循环使用的，要循环使用）。
Practice economy of food, beverage, paper supplies, electricity and water (practise recycling whenever possible).
12 确保员工了解并使用餐厅有关消防和生命安全/紧急事件的程序。
Ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
13. 检查员工的准时，个人仪表和形象。
Checks staff punctuality, grooming and performance.
14 提高员工积极性，加强团队建设。
Enforces staff motivation and team building.