宾客服务中心领班 Team Leader - Guest Service Centre

Diploma/degree in Hospitality or Tourism Management desirable.
Well developed Communication, Telephone and Customer Relations Skills.
Translating and Interpreting Skills.
Well developed Computer Skills particularly in the use of MS Office, email, Opera and PABX Systems.
Good trainer, able to facilitate at all levels.
Fluent English and Mandarin – written and spoken, multi-lingual desirable.
Minimum two years work experience as Team Leader in a Telephone Department.
Essential knowledge of Travel and Hotel industry.