前台接待 Host - Front Office

【岗位职责】
1.遵循品牌承诺并始终提供优异的对客服务。
Deliversthe brand promise and provide exceptional guest service at all times.
2.熟悉掌握酒店的产品知识及服务标准。
Befamiliar with the Hotel’s products and services and policies.
3.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily.
4. 问候、接待客人并协助做好入住登记。
Meetsand greets all guests and assists with registrations.
【岗位要求】
1. 1 year in the same position in international hotel experience.
一年国际联号酒店同等岗位工作经验。
2. Communicates and writes with fluency in English to host international guests.
能用流利的英语进行交流和写作，以接待国际客人。
3. Has strong interpersonal, communication skills, have passionate and energetic personality.
具有较强的人际交往能力和沟通能力，有热情、活力的个性。
4. Good at Microsoft Office and Opera System.
熟练使用微软办公软件和Opera系统。