Receptionist前台接待

·Ensure LQA standards are implemented and delivered to every guest.
·Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.
·Honesty is a work basis, ensure implement on work with honesty all times.
·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
·Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
·Completed the details of conference or group resumes are met.
·Ensure and maintain the PSB upload is accurately.
·Maintains information security standards compliance of Front Office at 100%.
·在对客服务中遵守和执行LQA。
·执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。
·以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
·完成团队接待，检查团队操作的细节需要达到客人要求。
·掌握和保证前台外事传输的正确性。
·确保所有信息安全标准都被百分之百的执行。