楼层领班 Team Leader-Floor

§ Reports complaints or problems to Assistant Manager if no immediate solution can be found.
遇到投诉或问题，如果不能立即找到解决问题的方法时，则向副理汇报。
§ Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
确保具有营销员的态度并在酒店内随时发现销售的机会。
§ Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。
§ Ensures a high level of customer service is consistently maintained.
确保持续高水平的宾客服务。
§ Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
将来自任何客人和其他部门的反馈与领班和副理进行沟通。
§ Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
确保副理始终意识到任何相关的反馈即可以从客人中来也可以从其他部门中来。
§ Complies with the Hotel’s Policies & Procedures relating to Housekeeping.
遵守酒店有关客房部的政策及程序。
§ Complies with all systems and procedures as laid down by Rooms Division.
遵守房务部定立的系统及程序。
§ Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards.
确保客房的清洁和服务达到凯悦品牌的标准。
§ Ensures proper storage and issues of guest supplies.
确保正确地储存及发出客用品。
§ Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards.
确保按设定的程序及标准处理客房的布草、客衣。
§ Assign daily task reasonably and monitor the quality and process.
分配每日工作量并对工作质量和进度进行跟进。
§ Updates status of rooms ready for occupancy.
更新可以入住房间的房态。
§ Manages inventory of stock to ensure adequate supplies.
管理储存物品的盘点，确保准确的用品供应。
§ Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager.
检查客房、餐厅及大堂，以发现须要维修及更换的家具或设备，并向客房部经理提出建议。
§ Directs and assists in assigning work to cleaning personnel.
指引和协助负责清洁的员工的工作任务。
§ Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness.
检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域，以保证这些地方的干净、整洁。
§ Reports to Engineering Department all items and fixtures requiring maintenance or repair.
报告给工程部所有要维修和维护的项目。
§ Inspects all VIP and long-stay guest rooms.
检查所有重要客人和长住客人的房间。
§ Submits requisitions for room supplies, furniture, and equipment.
申领客房用品、家具及设备。
§ Handles guest complaints regarding Housekeeping service or equipment.
处理客人关于客房部服务或设备的投诉。
§ Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office associates.
对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。
§ Carries out all Outlets’ cleaning and special projects.
协调所有餐厅清洁及特别项目。
§ Issues, inspects, and controls all cleaning products and equipment.
发放、检查及控制所有清洁用品和设备。
§ Ensures bathroom supplies being replenished as per the Departmental Operations Manual requirements.
确保按照部门运营手册的要求补充浴室用品。
§ Reports missing and damaged hotel property.
报告所有遗失及损坏的酒店财产。
§ Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy.
根据酒店“失物招领”制度，报告并处理所有失物招领事项。
§ Maintains proper records and controls daily Housekeeping operations and reports.
保持恰当的记录并控制客房部日常运营及报告。
§ Ensures the cleanliness of all supplies, equipment and storage rooms.
确保所有供应品、设备及储藏室的整洁。
§ Use and control hotel keys according to hotel policy and Housekeeping principle.
根据酒店的政策和客房部的规定使用和控制钥匙。