AYS Agent(Night Shift) 热线服务接线员（夜班）


To serve as the main point of contact for allguest requests and needs. Agent is responsible for answering calls inorder, recording the guest request and then pursuing the issue to aresolution. The agent must exhibit courteoushospitality at all times and fully own the guest issue. When in communicationwith the guest, the agent must be proactive in every area including offeringadditional services. Most importantlythe agent must coordinate the response to the guest issue and then follow upwith the guest to ensure satisfaction with the result.
作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话，记录客人的要求然后尽快完成。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中，接线员须积极对待并提供更进一步的服务。作为接线员，最重要的是须通过协调后给客人以答复，并且后续跟进以确保客人对处理结果满意。