Reservation Agent 预订文员

Answer all phone calls promptly and in a friendly manner以积极友好的态度回答每一个电话Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation很好地运用聆听沟通技巧来接听电话完成预定销售
Handle reservation requests from other departments
有效处理各部门的预定要求Understand the hotel’s policy in cancellation, no-show and credit facilities了解酒店的更改，取消，客人未到的政策Check and follow all traces on a daily basis检查并且根据当天的情况来解决问题Be aware at all times of the selling status, rates, packages and groups coming into the hotel熟悉并且了解酒店当天的销售情况，包括房价，促销，当天的入住团队Know and understand the hotel selling strategy for maximizing hotel occupancy and revenue. Strive to follow the strategy when selling the hotel to prospective guests by using feature and benefit sales skills理解并了解酒店的销售政策，并尽可能大得为酒店创造利润。根据酒店的销售政策并尽可能的运用酒店的优势来吸引顾客入住。Have specific knowledge of hotel layout and design of each guestroom. Be familiar with the surrounding area as well as other Marriott hotels in the area了解酒店及客房的布局。熟悉本酒店附近所有的万豪集团酒店地理位置，以便可以随时交叉销售Understand how the Sales, Event Management and Front Desk relate to the Reservations Department了解销售部，宴会统筹部，前厅部与预定部相关联的地方Proficiency in written and spoken English and Mandarin有良好的中英文口语能力，并有良好的英语和中文的书写能力