前厅部行政助理 FO Admin Assistant

MAJOR RESPONSIBILIES 责任概要 :
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.
协助主管与经理完成日常工作。确保所有的客人在入住登记和退房时都按照营业程序操作。 微笑服务。热情友好，确保在工作中展现万豪酒店的六项准则。
SPECIFIC DUTIES 工作任务 :
1. Make sure all Registration Cards are fully filled and correct, ensured with guest by signature.
前台的员工按要求将入住登记卡填写完整，准确，并与客人签字确认。
2. Clerk should pick up all copy of Registration Cards from Front Desk timely, enter it into PSB system correctly, and sign signature after.
PSB输入员工要求及时从前台提取入住登记卡的复印件，仔细输入，逐一签字确认。
3. File all kinds of documents and fill the cover page carefully, ensure it remain the same as computer system data.
将工作内容分类装订，归档，要详细填写封面，确保与电脑系统数据统一。
4. Print out Arrival Report of the day before, check and sign.
每天打印前一天的到达客人报表，核对并签字。
5. Periodically arrange training program for new associates, and follow up training for senior associates, to be knowledged about PSB system.
定期对新员工进行培训，以及对老员工跟进培训，增进了解PSB系统.
6. Be response in maintaining all Copy Machine, scanner and other equipments.
负责所有复印机，扫描仪等机器的保修，跟进。
7. Take the job as department duty clerk, follow up leave application procedure.
做部门考勤员，及假单的跟进。
8. Order statement monthly, receive by end of the month and store it into the storage room.
负责每月订购部门文具，月底收货，入仓。
9. Attend seasonally PSB meeting.
参加每季度的PSB 会议。
10. Receive and delivery daily mails and passels for department.
每天领取部门信件并派发。
11. Keeping the Front Desk area neat and tidy at all times.
保持前台工作区域的清洁整齐
12. Update guest profile in Fidelio when necessary.
需要时更新客人的信息
13. Ensure all follow-ups are promptly and accurately completed:
确保所有的跟进工作的完成
14. Maintain effective service in line with the Hotel’s Corporate Image
保证在工作中展现酒店形象
a) Company’s Grooming Standard
酒店仪容仪表
b) Standard Operation Procedures
标准营业操作流程
c) Departmental Policies
部门规章制度
d) Finance Policies
财务制度
15. Any other duties as may be assigned from time to time.
其他职责将被及时更新
JOB SPECIFICATION职位要求 :
·
Ability to meet
standards of appearance.
符合仪容仪表的标准。
·
Be able to complete the
company's work content in a timely and good manner
能够及时、顺利地完成工作内容
·
Fluent in Mandarin；Simple English skills.
普通话流利；简单的英语会话能力