宾客关系经理 Guest Relation Manager

To ensure that associates are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. Responsible for training and development of associates, so they are hospitable, outgoing and guest oriented.
保证员工遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。负责员工的培训和发展事宜，使他们成为热情的，友好的和以客人为宗旨的员工。
Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered, and all guests receive appropriate follow up in a timely and professional manner.
确保所有顾客所反映的问题都得到满意的回复，并使客人对我们专业的态度及及时的弥补措施感到满意。
Responsible to handle all guest requests and to solve any guest complaints.
负责处理所有客人的需求和解决任何客人的投诉。
Be able to handle emergencies. Be trained in these procedures and be able to act upon them.
能够处理紧急事件。必须掌握处理紧急事件的程序的相关知识和有能力遵照以上知识在紧急情况发生时处置。
Keep good relations with customers and write up guest contact reports for the attention of the Management.
和客人保持良好的关系，并为酒店管理层详细描述与客人的沟通报告。
Follow all company policies and procedures.
遵守公司所有政策和程序。