前台主管(J20245)

工作职责：
1、负责来访客户接待、登记、引导及咨询解答，维护前台区域整洁有序与专业形象；
2、查看交班记录，了解上一班的移交事项，并负责处理；
3、熟悉预订资料，了解客情，记住即将来店的贵宾、常客的姓名，了解酒店的所有活动；
4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取经济效益；
5、完成跨部门协作任务，如会议支持、访客管理、基础数据统计等。
任职资格：
1. 2 or 3 years of related working experience prefered.
两至三年相关工作经验者优先。
2. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
3. Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统， 包括希尔顿自有的管理系统。
4. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
5. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。