洗衣房经理/副经理

SCOPE 范围
· Oversee the running of daily operations of Laundry and Uniform and
Linen.
统筹管理洗衣房、制服和布草房的日常运作。
· Control the standards of Linen and Uniform.
制定布草和制服的标准。
· Supervise all Guest laundry and House laundry & linen
监督所有客衣和内部洗衣和布草。
·
Supervise the laundry plant’s operation
监督洗衣房、洗衣厂的正常运营。
PRINCIPAL
RESPONSIBILITIES主要职责
Guest Related 与宾客相关事务
· Ensure all team members provide 5-star hotel & Brand standards at
all times.
监督所有团队成员在任何时候都提供五星级酒店及品牌标准。
· Responsible for daily operation of laundry
plant and uniform room.
负责洗衣房和制服房每日运作。
· Responsible for all the uniform, guest laundry.
负责所有的制服和客人洗衣。
· Act with integrity, include being honest while still maintaining the
confidentiality of information where required and consistent with hotel’s
policy.
为人正直，诚实，当需要时能够遵守保密制度，与酒店政策相一致。
Colleagues Related 与同事相关事务
· Maintain good working relationship with all colleagues and other
departments.
与同事之间以及其它部门维持良好的工作关系。
· Provide friendly, courteous and professional service at all times.
在任何时候都能提供友好、礼貌和专业的服务。
· Report to duty wearing the correct uniform and well groomed as per hotel
standard.
确保酒店制服符合酒店仪容仪表的标准。
· Attend trainings and meetings as required.
参加培训和会议。
· Report for duty punctually.
按时上班。
· Conduct the orientation and training for all new and existing colleagues
from Laundry and uniform, including on the job training sessions when required.
组织新老员工的培训和定位，制定培训课程。
· Assist in the building of an efficient team of employees by taking an
active interest in their welfare,
safety, training and development.
积极关注员工的福利、安全、培训和发展，协助建设一支高效率的队伍。
· Attend to grievances of all colleagues and report to Executive
Housekeeper for future action.
处理同事的矛盾，并报告给行政管家。
Finance Related 财务事务
· Report Monthly Laundry Productivity as well as the chemical report.
汇报酒店每月的干洗效率及化学报告。
· Report Monthly Guest Profit and Loss.
汇报每月的盈利亏损。
· Monitor the monthly budget and advise the Executive Housekeeper on the
rate of condemned and unaccounted losses.
监督每月的预算盘点，将报废量上报行政管家。
· Responsible for annul budget preparation for uniform and linen (Rooms
linens and F&B linen). Make recommendations on any linen/uniform changes
for the following year.
负责制服和布草房（客房布件和餐饮布件）的年度预算编制。为预算的布草/制服房的动向提出建议。
Operations/Process Related 流程操作事务
· Control and supervise daily operation of laundry and linen room.
控制和监督洗衣房和布草房的日常运作。
· Supervise all colleagues ensuring courteous and prompt service is
provided at all times.
监督所有同事在任何时候都提供及时周到的服务。
· Conduct periodic inspections throughout laundry and U & L to ensure the
standards are maintained.
对各洗衣房、制服和布草房进行定期检修，以确保其维持标准。
· Ensure the correct procedures are followed.
确保所有流程的正确使用。
·
Responsible for the inventory of linen and uniform, conduct the stock
take procedures, and produce results
to rooms and F&B.
负责布件和制服的库存盘点，并上报给房务部和餐饮部。
· Maintain accurate records of all linen and uniforms, which has been
condemned. Make checks to ensure condemned items are not useable.
记录布件和制服的报废，再次检查报废物品是否可再次利用。
· Assure all furniture within the whole hotel premises is in good
condition.
确保酒店内所有家具的良好使用状态。
· Assess the priority needs for replacement of wear and tear in Uniform
and linen within the hotel.
评估酒店内优先需要更换的制服和布件损坏。
· Maintain a good relationship with outside Uniform and Linen suppliers
ensuring standards are met.
与制服及布草供应商保持良好的合作关系，确保符合酒店标准。
· Maintain a good relationship with Laundry contractor ensuring quality
and standards are met.
与干洗承包商保持良好的合作关系，确保符合其质量和标准。
·
Maintain standard of all linen requirements for both Rooms and F&B.
维持房务部和餐饮部对所有布件要求的标准。
· Conduct book-keeping, record keeping, filing of all purchase items and
specification
进行簿记、记账、登记所有采购物资和规范备案。
· Maintain both Uniform room and laundry plant fixtures and facilities to
the required standard, report all maintenance and repairs to Engineering and
follow up as required.
按照酒店标准维护制服房、洗衣房的装置和设施，将维修保养报告给工程师并跟进。
· Ensure both Laundry plant, Uniform room are always tidy and well cleaned.
确保洗衣房和制服房始终整洁干净。
Leadership and Sustainability Related 领导和扩展事务
· Able to propose new ideas to improve overall operation.能够提供新思路以提高整体运作。
·
Liaise with various Department on inventory schedule and direct
supervise.
针对库存计划与各部门进行联络和直接监督。
· Responsible to order linens required to ensure there is always an
adequate supply and sufficient stock within the operation.
负责根据布件的要求进行订购，确保在日常运作中有充足的供给和足够的库存。
· Supervise and control the daily manpower requirements to cope with
workload.
监督日常工作需求，管理人员流动。
· Ensure that colleagues complete their workloads as scheduled and provide
assistance during peak periods.确保同事们完成计划内的工作量，并在高峰期提供协助。
·
Monitor productivity of all employees. Oversee the preparation of the
rosters for supervisor and colleagues.监督所有员工的工作效率，审查并为主管和同事编制名册。
·
Discuss with the Executive Housekeeper on an ongoing basis the overall
situation of Laundry and Uniform quality, cleanliness, service, staff moral and
the reputation of the Hotel.
与行政管家商洽洗衣房和制服房的整体情况，包括制服的质量、整洁、服务以及员工动态和酒店声誉等总体形势。
Others 其他事务
· Coordinate with Engineering Department on all machinery maintenance.
协调工程部对所有机械的维护。
· Adhere to the hotel’s Rules and regulations and in particular the
Policies and Procedures relating to Fire, Hygiene, Health and Safety.
遵守酒店的规章制度和政策，涉及消防、卫生、健康和安全。
· Carry out any other reasonable duties as required by management.
执行任何管理层委托的的工作。
The above job description may be amended from
time to time with mutual agreement and you may be required to perform any
duties deemed necessary by the Management.
上述职位描述在双方协商的基础上可以进行修改和补充，您可能需要执行任何管理层委托的工作。
REQUIREMENTS 职位要求
Education 教育学历
· High School Diploma or above
高中或以上学历
Experience 经验
· At least five years working in Hotel Industry
and two years in
Supervisory level.
至少5年酒店相关工作经验及2年管理工作经验。
Attitude 态度
· Active listener and responsive to
associates.积极聆听和响应他人。
· Shows respect and patience with
others.尊重他人，富有耐心。
· Open to ideas.思想活跃。
· Proactively demonstrates
hospitality in all internal and external guests interactions.
主动热情好客对待内部和外部的客人。
· Independent and flexible, able to
work under pressure.独立灵活，能够在压力下工作。
· Team player and able to develop
sound working relationships with subordinate.
具有团队精神，能够与下属团结合作。
· Actively pursues learning and self-
development to enhance personal professionalism.
积极学习和自我发展，提高个人专业水平。