大堂吧主管/领班

PRINCIPAL RESPONSIBILITIES 主要职责
Operations营运
·Be responsible for daily operation of the Palm
Court to
ensure smooth operation of the restaurant.
负责廷廊日常的营运，保证餐厅营运顺畅。
·Open and close daily operation according to the
superior's arrangement.
遵照上级的安排表来开始和结束一天的营运。
·Initiate aggressive guest interaction through seeking and
soliciting feedback from guests.
与客人进行积极的互动和交流，征求客人的反馈以提高服务质量。
·Train, maintain and enforce all Langham service
standards.
培训、维持和执行所有朗廷酒店的服务标准。
·Enforce the Langham standardized drink recipe and
presentation guidelines to ensure consistent quality beverage to guests in
accordance with the Langham Bar Guide.
执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。
·Ensure that food and beverages are provided with
quality assurance.
确保所提供的食品和饮料有质量保证。
·Properly execute revenue and check control procedures.
严格执行收入和账单的操作程序。
·Handle daily colleague relationships (e.g., shift adjustment).
处理日常同事的协作关系（例如班次调整）。
·Maintain a safe & sanitary work environment for
all colleagues & guests.
为所有的同事和客人，建立一个安全及卫生的工作环境。
·Provide as much help as possible for Palm Court operation (e.g., schedules, reservations).
为廷廊营运提供尽可能的帮助（例如，工作时间表、预定）。
·Find solutions for problems such as call
outs, last minute bookings, or any other daily problems that may arise.
找到解决问题的方法，如电话服务，最后一分钟的预定，或其他每天可能发生的问题。
·Be on the floor during the shift and assist
servers or hostess to ensure guests are satisfied.
在餐厅营运时，确保在各自的岗位上，协助服务员或迎宾，使客人满意。
·Ensure all work is done on a daily basis.
确保完成每天的工作。
·Maintain proper colleague uniform standards.
保持同事制服的标准。
·Establish an effective engineering maintenance and
maintenance procedure through work assignment and surprise inspection.
通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。
·Understand and guide the principle of authorization to ensure guest satisfaction.
理解和指导授权原则，以确保客人的满意度。
·Actively support the Quality Improvement Process.
要积极支持质量改进程序。
·Assist in working toward positive financial results.
协助工作得到积极的财政结果。
·Assist in maintaining a highly motivated and
well-trained team.
协助培训一个高度的热情和训练有素的团队。
·Exercise station rotation to ensure stations are distributed
fairly.
运用岗位的轮换制，来确保工作安排的合理性。
·Set a good example for colleagues and motivate
colleagues to work enthusiastically.
以身作则，为同事树立良好的榜样，激励同事的工作热情。
Human Resources人力资源
·Implement effective training for new colleagues by
using records, menus, and appropriate reference manuals.
通过使用记录，菜单以及适当的参考手册对新加入的同事实施有效率的培训课程。
·Encourage problem solving by colleagues through proper training and empowerment.
通过所有可能的培训和授权来激励同事解决问题的热情。
·Establish effective communication with colleagues to gain their trust
and respect.
与同事建立有效的沟通，以争取他们的信任和尊重。
·Maintain fair and consistent counselling and
disciplinary procedures.
建立公平和一致的辅导及纪律处罚程序。
·All details regulatory framework refer to
colleague handbook.
所有规章制度请参照员工手册。
Administration
行政管理
·Communicate directly or through the logbook with the next shift supervisor
or manager.
直接或通过日志本与下一班次的主管或经理进行沟通。
·Identify and recommend incentive programs, new
ideas, and methods of operation.
确定并推荐奖励项目，新主意和方法进行运作。
·Promote positive inter-department relationship.
积极推动部门与部门之间的关系。
·Be aware of accident prevention and help enforce
safe working conditions to achieve the goal of zero accidents.
了解事故预防并加强工作安全以达到零事故的目标。
·Perform any duties assigned by the Management.
执行任何管理层委托的工作。