餐饮服务员F&B Service Attendant

·         Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
·         Communicates to his/her superior any difficulties, guest comments and other relevant information 
      与上级领导交流有关疑难，客人意见和其它相关信息。
·         Establishes and maintains effective employee working relationships
     与员工建立并保持良好的工作关系。
·         Attends and participates in daily briefings and other meetings as scheduled
      参加和参与每日的例会和其它计划好的会议。
·         Attends and participates in training sessions as scheduled
      参加和参与计划好的培训课程。
·         Prepares for service by ensuring:
      确保部门的以下各项工作就绪为客人提供服务：
o        Grooming is impeccable and in accordance with ICHG personal presentation standards
       遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o        Outlet equipment is clean
       设备干净
o        Equipment is sorted and stored
       设备分类且存放好
o        Glassware is polished
       玻璃器皿擦亮
o        Flatware is polished
       擦亮餐具
o        China is clean
       清洁瓷器
o        Waiter stations are prepared
       准备好服务台
o        Cutlery is placed for buffet and table service
       摆放好自助餐桌上的餐具
o        Tables are set
       摆设好餐台
o        Reservations are read and familiarized
       阅读并熟悉预订
o        Special occasions are ready
       准备好特别活动
o        Music is on
       放音乐
o        Lighting is on
       开灯
o        Outlet is ready for service and guest comfort
       酒吧准备就绪为客人提供舒适的服务。
·         Carries out effective service by ensuring:
高效的提供服务：
o        Guests are greeted and seated
       迎宾并安排客人就坐
o        Daily specials are explained and upsold
       说明并推销每日特价
o        Food orders are processed accurately
       准确的下餐单
o        Trays and tray jacks are effectively used
       有效的利用托盘和托盘架
o        Food orders are taken quickly
       快速的为客人写餐单
o        Payment methods are handled accurately
确的处理付款方法
o        Working areas are cleaned and re-set quickly
       快速的清洁工作区和重新布置
o        Bar is clean
       清洁的酒吧
o        Used ashtrays are regularly cleaned
       定时清理用过的烟灰缸
o        Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
·         Carries out effective beverage service by ensuring:
      通过确保以下内容高效的提供饮品服务：
o    Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
       遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
       与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o    Promoting and selling cocktails to guests
       向客人推销鸡尾酒
o    Making and presenting cocktails
       调配和装饰鸡尾酒
o    Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
·         Take appropriate action to resolve guest complaints
      正确处理客人的投诉。
·         Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
·         Performs related duties and special projects as assigned
      承担相关的职责和安排的特别项目。
·         Complete other tasks assigned by department manager/direct leader.
完成部门经理/直接上级交代的其他工作。
·         The hotel reserves the right to adjust and update the job description  of this position.
酒店保留调整和更新本岗位职责的权力。