楼层服务员

招聘中班
· Comply with all Hotel, Langham Hotels International standards, policies and procedures.
依从朗廷国际集团的标准，规章和程序
· Attend morning handover with the Housekeeping floor supervisor.
在晨会时，与楼层主管交接工作
· Demonstrate an awareness and compliance of Health and Safety policies in the workplace.
在工作场所依照并演示健康和安全的规定
· Complete assigned jobs working systematically from room to room.
有计划先后地完成被分配的客房工作
· Ensures all maintenance is reported to the Housekeeping coordinator.
确保向客房协调员汇报所有的工程维修
· Report all accidents to the floor supervisor and the security officer.
向楼层主管和安保员汇报所有突发事件和意外
· Ensure pantries are kept tidy.
确保工作间保持整洁
· Ensure all corridors are kept clean.
确保所有走廊保持整洁
· To ensure room attendant work bucket and floor pantry are restocked for the next day work.
确保服务员手提篮和工作间的备品齐全，从而方便第二天服务员的工作
· Complete blitz assigned on a daily basis.
完成每日的突发事件分配
· Be aware of all hotel facilities and activities and respond appropriately to all guest inquires.
了解酒店信息设施和活动并合理回答客人的询问
· Ensure that a correct hand over takes place with the housekeeping floor supervisor, housekeeping coordinator or the housekeeping trainer at the end of shift.
下班前确保与楼层主管，客房协调员或客房部培训员有正确的工作交接
· Promote by example the principles of Langham Hotels International.
依照朗廷国际酒店集团原则，以身作则
· Actively promote a work environment which cares for guest and colleagues alike.
关心宾客和关爱同事从而营造积极的工作环境
· Take personal responsibility to the master key assigned and use it under the guidance provided.
在规定范围内使用通用钥匙并对所分配的通用钥匙承担责任
· Complete assigned jobs, working systematically from floor to floor.
有系统的完成被分配的楼层工作
· Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.
每日清点客人迷你吧饮料使用情况，并在宾客退房前，准确无误地将所消费项目入账
· Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping Coordinator accordingly.
保持迷你吧储备充足，如储备较低，应与客房协调员沟通
· Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily basis.
补充迷你吧推车内所需物品以确保日常工作所需储备
· During turn down service, to ensure beds are turned back, with blinds drawn bins emptied. Replenish used bathroom linen and tidy bathroom according to the set standard.
在夜床服务中，确保被褥翻开，关闭窗帘，废纸篓清空，并且根据标准补充用过的毛巾，备品和整理卫生间
· To place any special requests into room e.g. water, hot chocolate or tea bag on bedside tables, any saviour on bed, slippers beside bed etc.
根据特殊要求，在房内摆放，例如：在床头放置矿泉水，热巧克力，茶包，在床上放置纪念品，在床边放拖鞋等等
· Ensure a correct handover takes place with the floor supervisor.
确保和楼层主管有正确的工作交接
· The sale of seasonal products in the hotel, such as mooncakes, rice dumplings, New Year's gift boxes, etc., ensures the completion of departmental tasks
酒店季节性产品销售，例如：月饼、粽子、新年礼盒等，确保完成部门任务
· In the cleanliness assessment, Ctrip has 4 items, with a cleanliness score of 4.9 points, and the guest experience in the room is more than 90 points
清洁考核，携程4项，清洁分达到4.9分，房间客人体验90分以上
· Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作
· Comply with rules and regulations of the Colleague Handbook.
遵守《员工手册》的各项规章制度。
· Ensure the timely completion of seasonal sales products for the hotel, including but not limited to New Year gift boxes, rice dumplings, and mooncakes.
按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。
· Comply with attendance policies and follow management's shift arrangements regarding overtime work and leave.
遵循考勤制度，服从管理人员安排的合理加班和休假。
· 100% Complete hotel and job-related training courses.
100%完成酒店和岗位相关的培训课程。
· Save energy and turn off the power of guest room in time.
节约客房能源，及时关闭房间电源。