宾客服务经理Guest Services Manager

管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注
Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
向所有部门提供功能性支持和指导
Provides functional assistance and direction to all departments
按需要与酒店其它部门进行合作、协调和沟通
Cooperates, coordinates and communicates with other hotel departments as required
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
就客人的需求做出反应并解决相关问题
Responds to guest needs and resolves related problems
对接待部和预订部工作人员进行监督和指导
Supervises and directs Reception and Reservations personnel
在高峰期向前厅部工作人员和其它所有部门提供支持和协助
Supports and assists Front Office personnel and all departments at peak periods
保证贵宾和 IHG 优悦会会员受到特别关照
Ensures VIPs and IHG Rewards Club guests receive special attention
定期检查一线各部门和二线各部门的清洁状况
Inspects front of house and back of house regularly for cleanliness
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行
Assists Guest Relations in greeting, rooming, and sending off VIP guests
监督员工的行为、制服穿着、卫生和外表形象
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
为前厅部会议提供信息
Provides input for Front Office meetings
促进店际销售及推销酒店内的设施
Promotes inter-hotel sales and in-house facilities
检查结帐说明并监督客人信用情况
Checks billing instructions and monitors guest credit
分析和批准打折相关事宜
Analyses and approves discounts and rebates
分析房价差异报告以保证控制客房收入
Analyses the rate variance report to ensure rooms revenue control
在紧急情况下使用酒店管理系统（PMS）
Takes action with the Property Management Systems (PMS) in emergency situation
熟知酒店紧急情况所有处理程序
Fully conversant with all hotel emergency procedures
确保一线员工遵从散客市场技巧并最大化的进行销售
Ensures front line staff complies with FIT marketing techniques and maximize sales