前台接待员

岗位职责
1.Essential duties and responsibilities – (Key activities)
基本的职责和责任 -（主要工作）
1)  Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into  
the system and transferred to PSB.
为客人办理入住和退房，确保将每位到店客人的身份证明扫描到系统并上传。
2)  Handle money exchange and cash deposit.
处理外币兑换和现金押金。
3)  Assign room for arrival of F.I.T and group.
为预抵散客和团队分房。
4)  Assist reservation department to handle incoming inquiry as required.
在需要时协助预订部处理订房。
5)  Clarify the room discrepancy with housekeeping regularly.
定期与管家部处理差异房。
6)  Handle weekly stock taking.
处理每周备品出库。
7)  Issue and control safety deposit box.
为客人发放大堂保险箱并做好控制管理。
8)  Handle room change.
处理客人换房。
9)  Issue and control VIP card usage.
发放VIP房卡并做好控制管理工作。
10) Assist the service centre to arrange the morning call for in house guest.
协助服务中心为住店客人安排叫醒服务。
11) Offer rooming and responsible for the room up-selling program. 带客人参观酒店房间并负责房间促销。
12) Greet as many guests as time permits at the front desk or lobby.
在时间允许的情况下在前台或大堂问候尽可能多的客人。
13) Handle guest complaint and monitor guest history program and data input.
处理客人投诉并关注客史记录的输入。
14) Read through the front office log book and take follow up actions as instructed.
阅读前台交班本并按照指示加以跟进。
15) Facilitate multi-skilling within the department.
能够掌握其他分部门的服务技能。
16) Take appropriate action to resolve guest dissatisfaction.
当遇到客人不满意的情况采取相应的措施。
17) Carries out any other reasonable duties and responsibilities as assigned.
完成上级安排的其他合理的工作和职责。