前台接待

岗位职责/职位描述
主要职责 Main Responsibilities
• 帮助客人，使其在酒店入住期间感觉舒适并且对饭店留有美好的印象。
To assist guests and ensure their stays at hotel are comfortable and an experience to remember.
• 按时完成上级领导安排的各项任务
Arrangements for timely completion of the tasks superiors
• 遵守员工纪律和行为规范并帮助同事提高技能。
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
• 履行所分配的职责， 尽自己所能提高工作效率。
Contribute to overall operational efficiency by performing relevant duties as assigned.
• 要不断地提高对客服务水平，以确保得到客人最大程度的满足。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• 要向客人提供最新，最准确的信息。
Provide guests with the most accurate and up to date information at all times.
• 熟练地办理入住，退房，外币兑换，叫醒等服务，确保正确无误！
Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services, Ensure that all are correct
• 要尽可能的为客人提供最好的服务和最新，最准确的信息，并用合适的途径传递给客人。
Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.