前台接待Front Desk Agent

1. Report to work on time, in properand clean uniform, including name tag. Personal appearance and grooming mustconform with standard.
按时上班，穿着得体、干净的制服，包括名牌。个人的外表和打扮必须符合标准。
2. Handle all duties according tohotel policies, procedures, internal rules and standards; comply with cashhandling procedures at all times.
根据酒店的政策、程序、内部规则和标准来处理所有的职责，在任何时候都要遵守现金处理程序。
3. Be knowledgeable about daily hoteloperations, check daily event sheet, log book, bulletin boards and be up todate with all changes, new procedures and events.
了解日常酒店的运作，检查每日的活动记录，日志，公告板，并与所有的变化，新程序和事件保持最新的关系。
4. Be knowledgeable about guest rooms,room rates / packages / discounts, promotions, hotel locations, amenities,features and all other services offered by the hotel.
对客房、客房价格/包/折扣、促销、酒店位置、设施、特色以及酒店提供的所有其他服务有一定的了解。
5. Process all guest check-ins byconfirming reservations, assigning room, and issuing and activating room key,escort guest to guest elevator.
通过确认预订、分配房间、发出和激活房间钥匙、护送客人到客人电梯，处理所有客人的入住手续。
6. Process all payment types such asroom charges, cash, checks, debit, or credit. Process all check-outs includingresolving any late and disputed charges.
处理所有的支付类型，如房间费用，现金，支票，借记，或信用。处理所有的检查，包括解决任何迟来的和有争议的指控。
7. Answer, record, and process allguest calls, messages, requests, questions, or concerns.
回答、记录和处理所有的客户电话、信息、请求、问题或关注。
8. Supply guests with directions andinformation regarding property and local areas of interest.
向客人提供有关物业和当地感兴趣的方向和信息。
9. Cash guests' traveller's checks andcurrency exchange.
现金客人的旅行支票和货币兑换。
10. Count bank at the beginning and endof shift. Balance and drop receipts according to accounting specifications.
在班次开始或者结束前核对钱柜金额，根据会计规范，平衡和减少收据。
11. OperateMARSHA, IMS and PMS, take same day reservations and be able to make reservationin MARSHA, understand SGI/pre-arrival program.
操作MARSHA、IMS和PMS，在同一天预订，并能在MARSHA预订，了解SGI /预到达程序。
12. Performguest registration and room assignment and accommodate special requests of allcustomers.
执行客人登记和房间分配，并满足所有客户的特殊要求。
13. Beknowledgeable about Marriott Rewards and other frequent traveller programs.
了解万豪的奖励和其他经常旅行的项目。
14. Knowhow to follow all hospitality guidelines.
知道如何遵守所有的酒店指导方针。
15. Answerthe phones according to the standards of telephone etiquette.
根据电话礼仪的标准接听电话。
16. Handlemail and messages properly and on a confidential basis.
正确处理邮件和信息，并在保密的基础上处理。
17. Knowhow to handle safe deposit boxes.
知道如何处理保险箱。
18. Beable to handle PSB system according to the requirement from PSB.
根据外管条例的要求，能够处理PSB系统。
19. Ensurethe cleanliness of the front desk and back office area at all times. Utilizespare time for cleaning. Keep computer equipment clean at all times.
确保前台和后台办公区域的清洁。利用空闲时间进行清洁。随时保持电脑设备的清洁。
20. Assistall guests in problems and questions as required. Ensure that all guestproblems are resolved by using the “Guest Response Program” procedures.
根据需要协助所有客人解决问题和问题。确保所有的客人问题都通过使用“客户反应程序”的程序来解决。
21. Assistfellow associates in their jobs to ensure that all jobs are done on time.
协助同事的工作，确保所有的工作都按时完成。
22. Haveknowledge about all emergency procedures and know how to act to them.
了解所有的紧急程序，并知道如何对他们采取行动。
23. Useyour PMS/Vingcard password with discretion; log off the terminal when leavingthe area.
使用您的pms/vingcard密码谨慎;离开该区域时，从终端上注销。
24. Haveknowledge about the city, the local area and attractions to provide the guestswith all requested information.
了解城市、当地的区域和景点，为客人提供所有需要的信息。
25. Ensureproper credit when checking out guests and provide the guests with a zerobalance invoice.
在检查客人时确保适当的信用，并为客人提供零平衡发票。
26. Bankout at the end of the shift by following the blind drop procedures strictly.
在轮班结束后，严格按照程序核对账目。
27. Whenleaving the front desk area, it is mandatory for the cashier to lock his/herfloat so the cash is secured.
当离开前台区域时，收银员必须锁住他/她的柜子，以便确保现金的安全。
28. Atall times strive to represent Marriott in the most professional manner.
在任何时候都要努力以最专业的方式来代表万豪。
29. Bedisciplined at all times, greet guests immediately and offer assistance beforethe guest needs to ask.
在任何时候都要遵守纪律，在客人需要询问之前，立即向客人打招呼并提供帮助。
30. Behighly familiar with all emergency procedures, bomb threat, fire alarm, deathand evacuation plans.
对所有的紧急程序、炸弹威胁、火警、死亡和疏散计划都非常熟悉。