行李员|礼宾员

岗位职责：
1.Be initiative to engage with the guest, build strong relationship with guest, respond to guests’ needs in time and resolve related problems.
主动的和客人情感交流，并与客人建立良好的关系，及时为客人的需求做出反应并解决相关问题
2.Maintain post outside front doors at all times, greet guests with warm welcome.
在酒店门外保持良好的站姿和形态，热情的欢迎每一位客人。
3.Assist all guests arriving by car, taxi or limousine, opening the car door and helping to unload luggage. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.
协助到店客人开车门，从车辆后备箱卸行李。在使用行李车运送客人物品是要小心搬运和码放以确保客人的物品不被损坏。
4.Assist all guests in obtaining a taxi or limousine, assist with loading of luggage if necessary.
协助客人叫出租车或者订酒店车，如有需求，帮助客人搬运行李。
岗位要求：
1.Customer service oriented
良好的对客服务素质
2.Desirable communication skill
良好的沟通技能