夜班前台主管

岗位职责：
During night shift, ensuring that the high quality service are provided.
夜班期间，确保提供高质量的服务。
Well versed on all Brand Standard requirements for Front Office and related areas.
熟知前厅部及相关部门的品牌标准要求。
Be initiative to engage with the guest, build strong relationship with guest, respond to guests’ needs in time and resolve related problems.
主动的和客人情感交流，并与客人建立良好的关系，及时为客人的需求做出反应并解决相关问题。
Assist with Front Desk Manager to in charge Front Desk team, and ensure to achieve Marriott Rewards enrolment goal provided by hotel management and maintain activation rate above 18%, also ensure achieve room upselling target provided by FOM.
协助前台经理管理前台，确保完成由酒店管理层订立的万豪礼赏会员注册目标，保持18%的活跃率，同时完成由前厅经理订立的房间升级促销目标。
Handle guests’ complaint, make correct and quick decision to ensure fully guest satisfaction whilst protecting the hotel property and revenue.
处理客人投诉、认真分析投诉，又快又准地做出答复，使客人满意，从而能够保护酒店的财产和利益。
岗位要求：
Desirablecommunication skill.
良好的沟通技能
Organizer
较强的组织能力