Outlet Team Leader-Banquet 宴会厅主管

SPECIFIC DUTIES 工作任务
OPERATIONS运营
1. Maintain organization of banquet service areas. 维护宴会厅区域的整齐有序。
2. Support banquet assistant manager review menu/service (BEO) with banquet chef and event team on a daily basis. 积极与宴会厅副经理和宴会厅厨师每天核对菜单和接待通知单。
3. Co-ordinate all food requirements with the kitchen, including accurate counts for preparation and plating. 与厨房协调所有有关食品的要求，包括数量和出品方式。
4. Personally observe the performance of all Banquet service associates. 观察所有员工的工作表现。
5. Be responsible for the grooming standards and appearance of all Banquet service associates. 负责所有宴会厅员工的仪容仪表。
6. Insure that all schedule Banquet functions take place on time and according to plan and make last minute change if in need. 确保宴会会议按照计划准时开始及预计可能的变化，如果客人需要的话。
7. Make personal contact with guests an assist them with any requests. 与顾客建立个人联系，帮助他们解决任何问题。
8. Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature. 负责所有宴会账单的准备工作和确保所有账单送交客人签字。
9. Prepare or review a critique made of every function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Banquet Operation Manager and Assistant F&B Manager. 准备/复阅每次宴会活动的批评意见，所有的确问题都要表明，要么纠正，要么提供建议给。
10. Keep and copy all BEO and beverage requisitions. 复印和保存所有BEO单据。
11. Be responsible for control and maintenance of all service equipment. Write work orders as necessary. 负责所有服务设备的控制和维护工作。必要的时候填写工作申请单。
12. Bring to the attention of the Banquet Operation Manager for all materials and equipment that required re-ordering or need to be replaced. 对于需要维修或更换的设备，向上级提出建议。
13. Assist the follow-up after the maintenance inspection on a weekly basis. 做好每月预防性的维修检查。
ADMINISTRATIVE行政
1.Insure that all guest complaints/requests are handled to the guest’s satisfaction. 确保所有客人的投诉和要求得到满足。
2. Responsible for reporting all guest and associate accidents immediately to the Banquet Service Manager so that accident reports may be prepared/further assistance may be obtained. 及时将所有顾客和员工的意外事故反映给宴会厅副经理，以便能提供更多帮助。
3.Responsible for maintaining on-going energy conservation and loss prevention programs among service associates. 负责维持一支训练有素的员工队伍，减少员工流失。
4. Attend all function meetings (pre-convention & post-convention if in need). 参加所有活动沟通会议。