楼层主管 Floor Supervisor

1. Responsible for assigned floors and guest rooms during shift.
当班时负表所有分配的楼层和客房。
2. Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
3.  Ensure highest standard of cleaning in assigned areas.
确保所分配的区域的高度清洁。
4.  Ensure guest privacy is respected when DND status is displayed.
确保在“请勿打扰”状态下客人的隐私被维护。
5.Supervise turndown service.
监督开夜床服务。
6. Responsible for strict key control.
负责钥匙的严格控制。
7. Inspect regularly guestroom corridors and public areas.
对客房的走廊和公共区域进行常规检查。
8. Report maintenance issues promptly to Engineering.
迅速向工程部汇报维护活动。
9. Ensure compliance of Lost & Found procedures.
确保依照失物招领程序办事。
10.Keep floor linen rooms neat and tidy.
维持楼层布草房的干净和整洁。
11.Monitor productivity of the unit.
监督各单元工作效率。
12.Resolve disputes.
解决楼层服务员的各种争议。
13.Check Housekeeping team member’s grooming, personal hygiene and appearance.
检查客房部员工的仪表,个人卫生和形象。
14.Assist with the preparation of team member’s duty roster.
协助准备员工排班表。
15.Assist with team member training and development.
协助进行员工的培训和发展。